These web pages are provided by Trendese.
Managing Director: Mr. Ivan Tse
By accessing Trendese's web pages, all visitors agree to the following terms. Visitors who do not agree to all of the following terms must refrain from accessing the Trendese website.
Thank you for visiting the Trendese website. By accessing and browsing this website, visitors accept without limitation or qualification these Terms and Conditions and all applicable laws set out herein. Please read the Terms and Conditions carefully.
Throughout this site, “its”, “the company” and “Trendese” refer to all legal entities within the Trendese Group.
Use of this website is exclusively at the sole risk of you, the visitor. Trendese is not responsible if the information on this website is inaccurate or incomplete. Any reliance upon the material of this website shall be at the user’s own risk. You agree that it is your responsibility to monitor any changes to the material and the information contained on this website.
4. Information/Data supplied to Trendese
Any non-personal communication or material transmitted to this website by electronic mail or otherwise, including any data, questions, comments, suggestions or the like, is and will be treated as non-confidential and non-proprietary. Anything transmitted or posted becomes the property of the Trendese Group and may be used for any purposes including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. For transmitting, please email info@Trendese.com. Furthermore, the Trendese Group is free to use any designs, ideas, artwork, inventions, developments, suggestions or concepts contained in any communication sent to this website for any purposes including, but not limited to, the development, manufacturing, advertisement and marketing of products. Any such use is without compensation to the submitter of the information and/or data. By submitting information, you also warrant that you own the material/content submitted, that it is not defamatory and that Trendese's use of the material/content will not violate any third parties’ rights or applicable laws. The Trendese Group is under no obligation to use the information submitted or to send any confirmation or feedback that a submission is successful.
5. Intellectual property rights
® Reg. Trademark Trendese. All rights reserved.
All copyright and other intellectual property rights in all text, images and other materials on this website are the property of the Trendese Group or are included with the permission of the relevant owner.
You may freely browse the website but are only permitted to access, download or use information from this website, including any texts, images, audio and video, etc. (hereafter referred to as “information”) for your own non-commercial use. This should be done on the condition that all copyright and other proprietary notices are kept intact and that the above trademark notice appears on such reproductions. No reproduction of any part of this website may be sold or distributed for commercial gain, nor shall it be modified or incorporated into any other work, publication or website.
The trademarks, logos, characters and service marks (collectively hereafter referred to as "trademarks") (e.g. Trendese and the Trendese logo, as well as Trendese’s product labels) are protected trademarks. Nothing contained on this website should be construed as granting any license or right to use any trademark displayed on this website. Your use/misuse of the trademarks displayed on this website or of any other content on this website, except as provided for in these Terms and Conditions, is strictly prohibited. You are also advised that the Trendese Group will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution, for serious offences.
6. Links to other websites
Links to third party websites may be provided for the interest or convenience of visitors to this website. The links on Trendese’s websites may take you outside the Trendese Group network. Trendese accepts no liability for the content, accuracy or function of these other websites. Trendese accepts no liability deriving from a breach or omission in the privacy policies of third parties. The links are provided in good faith and Trendese cannot be held responsible for any subsequent change in other websites to which it provides a link. The inclusion of any links to other websites does not imply endorsement by the Trendese Group. Trendese highly recommends that you make yourself aware of and carefully read the legal and privacy notices of all other websites that you visit.
7. Warranties and disclaimers
This website is provided to you on an "as is" and "as available" basis. Consequently, Trendese gives no warranties of any kind, whether express, implied, statutory or otherwise (including the implied warranties of merchantability and fitness for a particular purpose). Such warranties include, but are not limited to, any representations that material on this website is complete, accurate, reliable, timely and non-infringing on third parties; that access to this website is uninterrupted or error-free; that this website is secure; or that any advice or opinion obtained from the Trendese Group through this website is accurate or reliable. Any such representations or warranties thereto are expressly disclaimed.
Please note that some jurisdictions may not allow the exclusion of implied warranties. Therefore, some of these may not be applicable to you. Please check your local laws.
Trendese reserves the right to restrict or terminate your access to this website or any feature of this website or part thereof, at any time.
The Trendese Group, and any other parties involved in the creation, production or delivery of this website on the company’s behalf, shall not be held liable or responsible in any way for: any direct, indirect, incidental, consequential or punitive damages; costs; losses; or liabilities that may occur as a result of: your use and/or inability to use the Trendese website; access to the Trendese website; changes in the contents of this website or from any other website accessed through a link from this website; or from any action Trendese takes or fails to take as a result of any electronic mail messages sent by the user to the Trendese Group.
Trendese, and any other parties involved in the creation, production or delivery of this website, shall have no responsibility to: maintain the material and services made available on this website or to supply any corrections, updates or releases in connection herewith. Any material on this website is subject to change without notice.
Furthermore, Trendese shall have no liability or responsibility whatsoever for any losses suffered caused by viruses that may infect your computer equipment or other property as a result of your use of, access to or the downloading of any material from this website. Downloading material from this website is done at your own risk.
9. Prohibited activity
Although Trendese may, from time to time, monitor or review discussions, chats, postings, transmissions, bulletin boards, etc. on the website, the company is under no obligation to do so and assumes no responsibility or liability for loss or damage incurred arising from the contents of any such locations on the website, nor for any errors, omissions, defamations, slanders, dangers, falsehoods, obscenities, profanities, libels, pornography, privacy disclosures or inaccuracies contained in any information within such locations on the website. Visitors are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or otherwise violate any laws. Trendese will fully cooperate with any law enforcement authorities or court orders requesting or directing Trendese to disclose the identity of anyone posting any such information or materials.
Visitors are further prohibited from: performing any acts that could constitute a breach of privacy (including uploading another individual’s private information without the concerned individual's consent) or violate the legal rights of other individuals; using this website to defame or libel the Trendese Group, its employees or other individuals by acting in such a way that brings into disrepute the good name of the Trendese Group and uploading files that contain viruses that may cause damage to the property of the Trendese Group or the property of other individuals.
You and the Trendese Group agree that any controversy or claim arising from, or pertaining to, the use of this website shall be governed by Swiss law and shall be submitted to the exclusive jurisdiction of the courts of Switzerland.
If Trendese becomes aware that you have violated any of the terms and conditions contained in this legal statement, the company may immediately take corrective action. Such measures include preventing the user from using the services offered by Trendese and immediately removing without notice any information, data and content put on the website by the user. If Trendese has been injured by your violation, the company may, in its sole discretion, seek to recover damages.
Trendese may revise these Terms and Conditions by updating this post at any time. You are bound by any such revisions and should therefore periodically revisit this page. Trendese reserves the right to make any changes and corrections to this notice. Please refer to this page from time to time to review this, and any new, information.
TERMS & CONDITIONS
CUSTOMER INFORMATION AND TERMS AND CONDITIONS FOR Occident
1. The Trendese website
Trendese reserves the right to make changes to these General Terms and Conditions. The goods and prices on the Website are also subject to change. Customers should revisit this area of the Website immediately before placing an order. Any changes will only be effective once they are published on this Website.
This Website is not intended for use by children, especially those under 12 years of age. If you are under 18 years of age, you must obtain the consent of your parent or legal guardian before disclosing any personal information or making any purchases from this Website.
2. Owners of this website and parties to any purchase agreement
This Website is owned and operated by Trendese Group.
If you have any complaints or wish to assert any of your rights in relation to goods purchased on this Website, please contact: Trendese Group by emailing firstname.lastname@example.org.
3. Use of the Website
You agree to use the Website solely for those purposes permitted by these General Terms and Conditions. You are responsible for all equipment and software used to access the Website.
You must not:
• use the Website directly or indirectly for any activity that breaches any laws, infringes on a third party's rights, is unlawful or breaches these General Terms and Conditions;
• use the Website directly or indirectly to unlawfully post or transmit any information or material that is obscene, indecent, contains offensive language, defames, abuses, harasses, stalks, threatens, menaces, offends, or restricts any person, or which prevents any other user from using or enjoying the Website;
• use the Website directly or indirectly, or use any service provided on the Website, to conduct surveys, contests, pyramid schemes, or send chain letters, junk email or any other duplicative or unsolicited messages (for commercial use or otherwise);
• attempt to gain unauthorised access to the Website or use another person's name or registration account and/or password;
• create a false identity for the purpose of misleading others about the identity of the sender or about the origin of a message;
• tamper with, hinder the operation of or make unauthorised modifications to the Website;
• knowingly transmit any virus or any other disabling feature to the Website;
• advertise or offer to sell or buy any goods or services on the Website; or
• collect information about others, including email addresses, without their consent.
The Website may contain links to external websites. These websites are not part of the Website and, unless otherwise indicated, are not under Trendese’s control. Trendese has no responsibility for the contents of any linked websites. Access to these sites is at your own risk.
Trendese may monitor, review, retain and/or disclose any information on the Website as necessary to satisfy any applicable law, regulation, legal process or governmental request.
4. Electronic communications
When you visit this Website, order any goods from this Website or send emails to Trendese, you are communicating with us electronically. Visits to, orders from or emails sent to the Website are considered electronic communications.
Unless Trendese is otherwise advised by you, the user, registering your contact details automatically gives your consent to being contacted directly by us by phone or email (or by other electronic messaging means).
Please be aware that your information (including your contact information) is required to enable us to complete your purchase of Trendese goods. By registering with Trendese, or by placing an order using this Website, you are expressly consenting to such use of your data. Neither registration nor orders can be completed without this consent.
If you object, those parts of the Website that do not require registration will be available for your use. If you decide to register at a later date, you may view and modify your data anytime by selecting Profile from the website menu. Please see Appendix 1 for further information about our privacy practices.
5. Copyright and trademarks
Copyright in the Website and the contents included on the Website belong to Trendese or its licensors.
You are provided access to the Website only for your personal use and to purchase goods offered for sale on the Website. Without the permission of Trendese, and subject to applicable laws, you must not:
• store, distribute, perform, communicate to the public, adapt or create derivative works from any part of the Website; or
• commercialise any information or services obtained from the Website.
The trademarks used on the Website (if any) are the trademarks of Trendese or of a third party.
Nothing on the Website should be construed as granting any license to use any trademark without the permission of the owner.
You must not use any Trendese trademarks:
• as, or as part of, your trademark;
• in connection with goods or services that do not belong to Trendese;
• in a manner that may be confusing, misleading or deceptive; or
• in a manner that disparages Trendese, its goods, services or its Website.
6. Disclaimer and limitation of liability
To the extent permitted by law, all implied warranties and conditions, representations about the Website, your accessibility to and use of the Website and any goods available for purchase from the Website are excluded from these General Terms and Conditions. Where you consider that an item purchased through this Website does not meet your expectations, in addition to any rights you have under the consumer guarantees in the Australian Consumer Law, you may also exercise your rights under Trendese's return policy, which is provided in section 10.6 below.
Trendese will provide all content and other services on the Website in good faith and will use reasonable endeavours to ensure that the information on the Website is accurate and current at the date of publication. However, to the extent permitted by law, Trendese is not liable for any inaccuracies, errors or omissions in the content on the Website.
Where the consumer guarantees under the Australian Consumer Law apply to the supply of goods or services by Trendese, then to the extent permitted by law Trendese’s liability for breach of such a consumer guarantee is limited to, at its discretion,:
• in the case of services, the supply of the relevant services again or the payment of the cost of having the services supplied again; and
• in the case of goods, the repair or replacement of the goods or the supply of equivalent goods, or the payment of the cost of repairing or replacing the goods or acquiring equivalent goods.
To the extent permitted by law and, except as provided for by these General Terms and Conditions, Trendese (and its officers, employees, agents or related corporate bodies) will not be liable for any losses, damage, costs or expenses suffered by you or claims made against you in connection with:
• your use of the Website;
• any lack of availability, interruptions, delays in operation, viruses, internet access difficulties or equipment malfunctions in relation to the Website;
• any failure to provide the Website;
• any goods supplied, offered or advertised on the Website; or
• your purchase of any goods or services offered by Trendese for sale on this Website,
except for any loss, damage, cost or expense which is due to the negligence or wilful misconduct of Trendese, or a breach of statutory consumer guarantees by Trendese, or which otherwise cannot be excluded by law.
To the extent permitted by law, you hold Trendese and its affiliates, employees, agents, representatives and its third party service providers harmless from any and all claims made against and liabilities of Trendese that arise from a breach of these General Terms and Conditions by you.
Trendese may suspend, terminate or limit your access to the Website, effective immediately, if, in its reasonable opinion, these General Terms and Conditions have been breached by you.
Trendese may, at any time, suspend, limit or terminate any service provided on the Website or all access and use of the Website.
Cookies are a standard for storing small pieces of data on your computer. Any web server (including this one) may store one or more cookies in your browser or request your browser to transmit the data to the web server.
10. Your purchase agreement
This section applies to any order made through the Website (either through a direct order or through the establishment of an account).
10.1 The purchase agreement
Any orders made through the Website (either through a direct order or through the establishment of an account) constitute a binding agreement to conclude a purchase agreement with Trendese. A binding purchase agreement only comes into existence when Trendese accepts your order by dispatching the goods ordered by you to an affiliate delivery service. Trendese will notify you when goods are dispatched by sending you an email. The General Terms and Conditions apply to, and are incorporated into, any purchase agreement for goods purchased on the Website. You will be charged the prices and fees displayed on the Website at the time that your order is submitted. The price of an item cannot be confirmed until an order is submitted. Your credit card will not be charged until after Trendese accepts your order, as explained in Section 10.4 below. All of the terms of the United Nations Convention on Contracts for the International Sale of Goods (adopted in Vienna, Austria, on April 10, 1980) are expressly excluded from these General Terms and Conditions and any purchase agreement.
10.2 Reservation of performance in case of goods being unavailable
Trendese does not warrant and cannot guarantee that goods ordered will be available at all times. Also, if the goods ordered are no longer able to be supplied to you within thirty days of your order being accepted, Trendese can withdraw from, and terminate, any purchase agreement entered into with you for those goods. If Trendese withdraws from and terminates a purchase agreement, then it will immediately inform you by email and will immediately refund any fees or charges already paid by you for the goods.
10.3 Price and additional costs
The total amount for any goods ordered must be made as a single payment. The total amount of your order, including all taxes and costs such as packaging and delivery, will be displayed during the checkout process when you submit your order.
10.4 Terms of payment
The purchase price for all goods ordered is due and payable when Trendese notifies you that your order has been accepted. Payment may only be made by credit card (by entering your credit card details on the Website). Trendese will only process the transaction once you have been notified of your accepted order.
You may not make any set-off claims against our claim for payment unless the amount set-off is not disputed by Trendese or has been the subject of a final and binding judgment against the company.
Prepayment: For special orders (e.g. high order amount, Limited Editions) Trendese offers the possibility to pay via prepayment. Your order will be processed upon receipt of your payment into our bank account. The amount is due for payment immediately.
Please transfer the amount to the account listed in the checkout process using your order number as payment reference. Please note that your bank may charge additional costs for international bank transfers.
In case the payment amount is not transferred to our bank account within 7 banking days after receiving the order confirmation, Trendese has the right to cancel your order.
An invoice will also be sent with your package. Prepayment is not available for Electronic Gift Cards.
Under this agreement, the payment processing services for goods and/or services purchased on this website are provided by Trendese Group or, depending on the type of payment method used for the purchase of the goods and/or services, another payment processing service.
Your credit card transactions will be processed domestically but in exceptional cases may be processed by a European Acquirer. In such circumstances, these terms are an agreement between you and Trendese Group. For any other type of purchases, these terms are an agreement between you and Trendese Group directly.
10.5 Delivery and reservation of title
Orders will be delivered to the delivery address stated in your order. Deliveries are made by the delivery service appointed by Trendese. You will be advised of the contact details of the delivery service when your order is accepted.
Trendese makes reasonable efforts to ensure that orders are delivered within the estimated time frame specified on this Website or such other timeframe as notified to you when your order is accepted. However, Trendese makes no guarantees in relation to estimated delivery times.
You agree that the products ordered and sent to you remain Trendese's property until full payment has been received by Trendese. Trendese requires full payment prior to the dispatch of the purchased goods to the delivery service.
All goods purchased from this Website are delivered pursuant to a contract with Trendese’s delivery service. This means that the risk of loss and title for the goods passes to you upon the delivery of the goods by Trendese to the delivery service. Trendese is not responsible for the risk of loss of goods during their delivery to you by the delivery service, unless otherwise advised.
10.6 Right to cancel the purchase agreement
Your rights specified in this section 10.6 are in addition to your rights under the consumer guarantees in the Australian Consumer Law.
Items purchased from the Website (with the exception of gift cards, used pierced earrings, Active Crystal headphones) may be returned within 14 days after the date of their receipt by you. To take advantage of this return policy you must be either:
• return the items in their original condition by mailing them back to Trendese within 14 days of the date of their receipt by you; or
• notify Trendese by email (email@example.com) (within 14 days of the date goods are received by you of your intent to return your item(s). In this case, items must be sent promptly and in their original condition to Trendese Group (Room1001 UnitB Building 4,Xixiang anju homeland,Baoan District,Shenzhen City, Guangdong Province, China)
within 14 days of notifying Trendese of your intent to return items.
If you choose to take advantage of this return policy, Trendese will refund the full cost of your order once the items have been received.
You can obtain further information and assistance with respect to the return of goods by choosing Customer Service Returns Policy from the website menu.
If you decide to return only part of an order that has been purchased with a discount/offer applied, the amount refunded will be subject to the minimum purchase amount placed on the offer, the value of the discount will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. If the items returned bring the remaining total below the minimum purchase level of the offer, then the discounted amount will be deducted from the refund amount. For example, a 10% discount (with a minimum purchase amount of USD 100) will be removed if the returned product(s) brings the total order value below USD 100. In case of a promotion with staggered prices, always the lowest amount will be refunded.
10.7 Liability in relation to goods
Trendese’s liability under each purchase agreement is limited in accordance with section 6 of these General Terms and Conditions entitled "Disclaimer and limitation of liability" , which also applies to any purchases of goods offered on the Website. Please refer to this section.
10.8 Prohibition of assignment
You may only assign, or transfer your rights under any purchase agreements to a third party with Trendese Group prior written consent.
10.9 Applicable law
Any purchase agreement shall be governed by the laws of New South Wales and all parties irrevocably submit to the exclusive jurisdiction of the courts of New South Wales and Australia.
Collecting your personal information
Trendese may collect personal information about you, including, for example, your contact details (such as name, email address, address, phone number), date of birth, gender and where necessary to effect a purchase, return or similar transaction, your credit card or banking details.
In particular, Trendese may collect personal information:
• when you contact us with queries or issues;
• when you participate in our promotions or competitions;
• when you fill in questionnaires, surveys or contact forms;
• when your register your details with Trendese;
• when you submit information through our Website, such as when you set up a user account, retrieve log-in information, join the Trendese Society ("TS") (or similar membership groups), make online orders or purchases or enter into other online transactions; or
• when you use the Website, in which case our system may automatically collect information relating to your visit to that Website, such as your IP address.
If you do not provide Trendese with all requested personal information, we may be unable to assist you or provide you with our products and/or services, you may not be able to participate in our promotions or competitions or you may be unable to join the TS (or similar membership groups).
Using your personal information
Our main purposes in collecting information about you are to:
• provide you with our products and/or services (including repairs and returns);
• respond to your queries;
• conduct promotions and competitions;
• conduct market research;
• keep you informed about our activities, products and services;
• allow you to join the TS and other similar Trendese-related memberships;
• operate our business efficiently; and
• improve our products and services.
We note that Trendese may also use aggregated, anonymous data about its customers and/or website users as a group, for Trendese's business purposes.
Using your personal information for marketing
We may use personal information you have provided to us, including your email address, to provide you with information in relation to new or updated products or services or special offers, promotions or competitions in which you may be interested.
If at any time you do not wish to receive such information from us, you may ask us to remove your name from our list by contacting us using our contact details below. Alternatively, if we send you such information by email, you can use the unsubscribe function in the email to inform us that you do not wish to receive such information from us by email. In either case, please allow 5 business days for your request to be processed.
Disclosing your personal information overseas
In order to deliver products and services to you and to improve our products and services, we may sometimes disclose your personal information to another company within or related to the Trendese group.
Trendese will not otherwise use or disclose any information about you without your consent, unless:
• the use or disclosure is required or permitted by law;
• we believe it necessary to provide you with products or services which you have requested;
• we believe it necessary to protect the rights, property or personal safety of another person or Trendese; or
• the assets and operations of Trendese's business are transferred to a third party.
Access and accuracy
Upon request, we will provide you with access to personal information that Trendese holds about you, except in the limited circumstances in which it is permitted for us to withhold this information. To request access to your personal information, please contact us using our contact information below.
If at any time you wish to change personal information that is inaccurate, out of date or incomplete, please contact us using our contact information below and we will amend your record.
If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal, auditing or internal risk reasons.
Storage and security of your personal information
Trendese will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date.
Unfortunately, however, no data transmission over the internet can be guaranteed secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us through our Website and you use our Website at your own risk.
Your personal information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by Trendese.
Trendese may use overseas facilities to process or back up its information. As a result, we may transfer your personal information to our overseas facilities for storage. However, this does not change any of our commitments to safeguard your privacy.
Usernames and passwords
You can play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used on our Website. Please notify Trendese immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security.
You are responsible for the security of your user name and password (or other log-in information) and you take responsibility to ensure the confidentiality of this information.
Links to other websites
What to do if you have a problem, question or complaint
Contact person: Customer Relations
Phone number: +86 159 8662 7240
Address: Room1001 UnitB Building 4,Xixiang anju homeland,Baoan District,Shenzhen City, Guangdong Province, China
In most cases we will ask that you put your request in writing to us. We will investigate your complaint and will use reasonable endeavours to respond to you in writing within 30 days of receiving the written complaint. If we fail to respond to your complaint within 30 days of receiving it in writing or if you are dissatisfied with the response that you receive from us, you may have the right to make a complaint to the Office of the Information Commissioner.