ONLINE SHOPPING FAQ
DO YOU HAVE ANY GIFTING OPTIONS AVAILABLE?
We do not currently offer gift receipts or gift wrapping.
HOW CAN I REQUEST MORE INFORMATION REGARDING A SPECIFIC PIECE?
If the information(e.g.carat weight, metal weight, stone clarity, whether or not a gemstone is natural or created, measurements etc)that you are looking for about an item is not included in the description on our website, you can submit a request through email or on the phone. We will do our best to accommodate your request as soon as possible, usually within the same day.
HOW CAN I MAKE RETURNS OR EXCHANGES?
Trendese offers complimentary shipping for any item that you’d like to return.
Articles are accepted for credit or exchange in the U.S. if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply.
A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns made at retail locations. To return or exchange your gift selection, please follow the instructions included with your package.
IS YOUR ONLINE SHOP SECURE?
The details provided to Trendese will not be forwarded to any third parties under any circumstances. All data is subject to rigid data protection regulations.
All details entrusted to Trendese are solely used to ensure that the company continues to uphold personalized service to make your shopping experience the most convenient possible.
ARE MY PERSONAL DATA SAFE?
All sensitive data transferred to and from Trendese Online is encrypted using the most modern technology (SSL 128-bit).
For security reasons, Trendese Online does not save credit card information. The data is immediately passed to the company's partner systems for payment processing.
If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact Trendese at the following email address: email@example.com.